Okbe5 Privacy Policy — Your data is protected

1 Introduction & Scope

Okbe5 is a trusted online betting and gaming platform for users in Bangladesh. We consider protecting your personal information one of our most important responsibilities. This Privacy Policy clearly explains how okbe5 collects your data, why we collect it, and how we keep it safe.

This Privacy Policy applies to the okbe5 website, mobile app, and all related services. By creating an account or using our services, you are considered to have agreed to this Privacy Policy.

Okbe5 is committed to full transparency. We want you to know exactly where your information goes and how it is used. This Privacy Policy is updated regularly, and any changes are announced on the website.

2 What Information We Collect

Okbe5 collects two types of information to provide its services — what you provide directly and what is collected automatically.

What You Provide:

• Name, date of birth, nationality
• Mobile Number & Email Address
• Payment details (Mobile Banking, Nagad, Rocket numbers)
• National ID or passport details for identity verification
• Information provided when contacting customer support

Automatically Collected Information:

• IP Address & Device Information
• Browser Type & Operating System
• Browsing History & Session Data on Site
• Login/Logout Date & Time
• Gaming and betting activity logs
• Information collected through cookies and tracking technologies

3 Purpose of Data Use

Okbe5 uses your information only for specific, defined purposes. We never process your data for unnecessary or unrelated reasons.

• Account Management: For registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To resolve your questions and complaints.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve your experience on the platform.
• Promotional Communications: To send you offers and bonuses with your consent.
• Responsible Gaming: To identify and support excessive gaming behaviour.

4 Data Retention & Duration

Okbe5 retains your information for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

• Account Information: Fully retained while the account is active.
• Transaction Records: Minimum 5 years as required by law.
• KYC Documents: For up to 3 years after account closure.
• Gaming Logs: Up to 2 years for dispute resolution.
• Cookie Data: At end of session or after a maximum of 1 year.

Once the designated retention period ends, your data is securely deleted or anonymized. okbe5 never retains data beyond what is necessary.

5 Sharing Information with Third Parties

Okbe5 does not sell your personal information to any third party. However, in limited circumstances, data may be shared with trusted partners:

• Payment Providers: Mobile Banking, Nagad, Rocket — to process transactions.
• Identity Verification Services: To complete the KYC process.
• IT Infrastructure Partners: For server and data storage purposes.
• Law Enforcement Agencies: When required by a legal order.
• Anti-Fraud Services: To identify and prevent fraud.

In all such cases, okbe5 ensures that partners follow the same standard of privacy practices. No data is shared with any third party without a binding agreement that it will be used only for the specified purpose.

6 Cookies & Tracking Technologies

Okbe5 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and keep the platform secure.

• Essential Cookies: Required for login sessions and site security — the site cannot function without these.
• Functionality Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which sections of the site are used most.
• Security Cookies: To detect fraudulent activity and bot usage.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

7 Your Rights

As an okbe5 user, you have the following rights over your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we stop using your information for certain purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications.
• Right to Complain: You may file a complaint in the event of a data security breach.

To exercise these rights, write to [email protected]. We typically respond within 30 days. For complex matters, it may take a little longer, but we will keep you informed.

8 Child Protection Policy

Okbe5 is a strictly 18+ platform. We do not knowingly collect information from anyone under the age of 18. If a minor registers on okbe5, their account will be closed and all collected data will be deleted.

For more information on responsible gaming and child protection, visit our Responsible Gaming Visit the page.

9 Security Measures

Okbe5 uses industry-standard security technology to protect your data:

• 256-bit SSL/TLS Encryption: Across all data transmissions.
• Two-Factor Authentication (2FA): To secure your account.
• Firewall & Intrusion Detection: To prevent unauthorised access.
• Regular Security Audits: To identify vulnerabilities.
• Data Backup: Protection against data loss.
• Access Controls: Only authorized personnel have access to user data.

That said, no system on the internet is 100% secure. Keep your password strong, never share it with anyone, and contact us immediately if you notice anything suspicious.

10 Privacy Policy Updates

Okbe5 may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page.

• You will be notified of any significant changes via email or notification.
• Continued use of okbe5 after any changes will be considered as acceptance of the updated policy.
• Previous versions of the policy are available upon request from our support team.

Make it a habit to check this page regularly. An informed user is a protected user.

11 Contact & Complaints

If you have any questions, complaints, or requests regarding our Privacy Policy, please contact us through the following:

Okbe5 takes every complaint seriously. We believe transparency and trust are the foundation of our success.